As well as traffic and onboarding SOPs, a set of rules/regulations/guidelines when it comes to COMMUNICATION, WORKFLOW, and ETC for your employees/team members can also be very beneficial.

COMMUNICATION.

Always respond ASAP during work hours, latest 1 day delay.

Always ask questions – clarify.

Communicate with the model via our shared group chat for custom content requests.

WORKFLOW.

For GMs, check up on your VAs for clock-in and clock-out, as well as 3 times during the day to ensure that they’re on task.

For VAs, be on task and follow communication protocol.

ETC.